For the last 20 years, I have been talking to clients about getting their projects launched. Starting in 1999, my neighbor asked me if I knew how to build a website. I didn’t, but within a few days, I had something running on Homestead (I think that is what it was called, o.g. Webflow 🙂 ). He wanted to build a clone of Napster with a Latin music focus. I remember a phone call we had to discuss the salsa dancers I had on the home page. In college, I built websites for Counter-Strike clans, and they would give me feedback in forums or with ICQ. Then 2005, now as a web designer at threefivetwo, and for the next 12 years, I can’t count all the different ways clients gave us feedback: In-person, Over the phone, Email, Basecamp, JIRA, Slack, Hipchat, Lynx, PDFs with written notes, physical print outs, etc.
Things get lost in the mix or misunderstood, there would be conflicting feedback, and clients can lose confidence as everything seems like a scramble to the line.
Getting sign-offs on projects whether you are a freelancer or agency is always an anxious time. For the client, it is equally stressful. One side of the conversation wants to feel good about sending the final bill, and the other side is scared; they might have missed something in the run-up to launch, is someone in their org going to yell at them, is the agency just going to disappear after they get paid.
With Punchli.st, I wanted to build a tool that makes both sides feel comfortable with sign-off, whether it be for the final invoice or launching to the world.
By getting everyone involved (allowing even people who have never seen the project) with the ability to view all of the feedback allows for better communication and a full understanding of the final product.
I have some general ideas for the next couple steps, but I wanted to think through what my Northstar for Punchli.st should be. It feels easy to get caught up in the product and lose sight of the bigger vision. When I think through what my ultimate goal is I keep zeroing in on giving stakeholders the confidence their website is exceptional.
This means there are no typos, copywriting/imagery represent the brand well, there are no design issues, everything looks great from mobile up to desktop, your target audience feels good about your choices, etc. All the things that go into giving you confidence in your website being ready for the rest of the world.
Punchlist is free.September 13, 2021
tl;dr; Punchlist is now free, no trial. I started Punchlist after experiencing a massive pain around gathering feedback on website and design projects. Emails, video calls, slack… none of those tools worked well for this. My first goal was to see if I could even learn how to write software. After that, I shifted to [...]
AssignmentsJune 29, 2021
Knowing who is working on what is a key part of getting any project done. More and more agencies are using Punchlist as their task board, so being able to assign items to teammates or even your clients is a key feature. Punchlist now allows you to assign a piece of feedback to a teammate [...]
Invites with Follow-upsMay 27, 2021
A lot of our product strategy could be summed up as “What are the things project managers hate to do.” If a project manager does an eye roll thinking about all the tedious things they have to do for their project, we want to solve it. This has been our guiding light for new functionality. [...]
Getting StartedApril 5, 2021
I started to create these little 30 second intros to Punchlist. I still think it is amazing that you can get a project built and shared out in just a few seconds. Here is the first one: Getting Started. I plan to record one for each of our integrations plus various parts of the app. [...]
Password Protected ProjectsFebruary 24, 2021
Recently we added a tiny feature, the ability to set an additional password for your project. Before the project even loads, Punchlist will request the password. We are rolling out more and more security control around your projects, with little features like this one to larger ones designed to give you complete control over who [...]
New Feature: Video FeedbackNovember 1, 2020
Feedback usually takes the shape of two forms: very actionable task-based feedback and then less precise directional feedback. Both are valuable and typically relative to the stage of your project. Later in a project, you will get feedback like changing an image or fixing a typo, and that feedback is often better written because you [...]
New Integration and ExportOctober 1, 2020
We know seamlessly getting into the existing workflows of project managers is key to why it can make a huge difference in their projects. The key to that has been our integrations, and I’m happy to say that we have recently added Wrike to our list, which already includes Asana, Trello, Jira, Clubhouse, YouTrack, and [...]
Integrations: Github, Clubhouse, and YouTrackAugust 16, 2020
Our goal with Punchli.st has always been to make the life a project manager easier. Gathering feedback to wrap up a project is often the most frustrating part of a project because you are often asking a client to do something they are not used to doing. Our first step was to make giving feedback [...]
Feature: ScreenshotsAugust 1, 2020
Punchli.st is most often used while a website is continuously changing. The beauty of our tool is that the feedback is never against a version of the website that is outdated. Previously, we often saw with screenshots or pdfs; feedback would come back after changes were made or would be conflicting with someone else’s feedback. [...]
Small Update: Sort OrderJuly 17, 2020
Depending on what you are trying to accomplish the way items are sorted on a page could confuse things. Recently we added two new ways to sort items in a Punchli.st project. First, you can now sort by position on the page. So regardless of when the feedback was given the list will show all [...]
Integrations: Asana, Trello, and JiraJuly 15, 2020
Gathering feedback on a web project quickly is fantastic, but if getting that feedback means a tedious amount of work to organize it in your project management tool for your team, it can feel counterproductive. Recently we launched direct integrations with Asana, Trello and Jira. Three of the more common task management systems. Now when [...]
File/Photo UploadMay 18, 2020
One of the main goals with Punchlist is to help project managers stay on top of everything they need to get a project done. Keeping track of documents and files is really hard. Then knowing what photo is for a certain section or copy for a particular page adds to the complexity. Happy to say [...]
Feature Update: Rich Text EditorMay 1, 2020
Being able to give clear concise feedback has a lot to do with how you can format your comment. We’ve updated our comment box to now support Bold, Italics, Bullets, & Inline Links. We considered adding more formatting but it is a fine line between being helpful and distracting. We’ll see how this goes and [...]
New Feature: @MentionsMarch 30, 2020
Earlier this year we rolled out team accounts so organizations could share their subscription with the rest of their team. This allowed organizations to have project managers and team members. Where PMs could create and manage projects. Now I’m happy to roll out the next step in this feature line. You can now mention anyone [...]
TeamsFebruary 18, 2020
Punchli.st’s focus is getting projects completed through collaboration. Having your team or client be able to be referenced and use the tool independently is key to that. I’m happy to say we recently launched the ability to invite Team Members and Project Managers to an organization’s account. Project Managers have the ability to create new projects and [...]
New Feature Update: Direct Linking, List-Only View, & ScreenshotsSeptember 27, 2019
🎯 Direct Linking to Items You can now link directly to an issue regardless of what page the item is on. We load the correct page of your project site as well as scroll down to the annotation. These links are public; you can reference the specific item with your team or client. 🗃️ List-Only [...]
New Feature Update: Pages and BreakpointsJuly 24, 2019
Screenshots and Pages One of the more significant UX issues we have seen over the last few months is that it was hard to know which pages had feedback already. It took a little hunting, and we didn’t do a good job of showing how to get to the page listing. Now we have brought [...]
Read-Only ModeJuly 10, 2019
Excited about this little feature since it came directly through customer feedback. Design Extensions in St. Augustine has been using Punchli.st to help get their client and team feedback. One thing they kept running into was feedback coming into late, so they wanted to be able to lock in all the feedback. We built a [...]
Marking Items Done & TopicsJune 16, 2019
When you are trying to get a project done getting your stakeholders to focus is key. The design has been approved and the last thing you want is to introduce the ability to change something that is baked. One of the key aspects of any review is to focus in on what you actually want [...]
First pass at video onboardingMay 24, 2019
tl;dr; I have a feeling you are going to see more video onboarding within apps soon; people don’t like to read. It is pretty easy to get up and running with a video onboarding, but if you don’t want to read and just want to watch you can skip to the end of the post [...]
My frictionless getting startedMarch 29, 2019
Until recently I had a pretty standard flow within my app. You sign up, create a project, share it out, and wait for feedback. I’ve talked previously about sticking to the critical path. I took a step back and consider how could I get a user to start collaborating on a project as quickly as [...]
Why Solo?January 26, 2019
Previously I wrote about what I knew I needed to learn in order to build a product. Occasionally I’ll get asked if I had so much to learn why was important to me to build Punchli.st alone. I’m sure there is some deeper psychological reasoning but the easiest way to explain it is I don’t [...]
How and what did you need to learn?January 16, 2019
tl;dr Everything. One of the thing that surprises people when I talk to them about building Punchli.st is the fact that I had never written software before. I’ve always had a technical slant to my work, but I always leaned toward design and strategy. So one of my fundamental goals with Punchli.st was to learn [...]