Docs - FAQ

FAQs

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Table of contents

General

Pricing

General

What’s the difference between Users and Guests?

Does the Punchlist Project limit include projects that have been archived?

Does Punchlist support offline mode?

What’s the difference between workspace integrations and project integrations?

A workspace integration is added on the workspace level. Only one person has to manage authentication details and everyone in the workspace has access to the integration.
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Project integrations are specific to projects. All workspace integrations are available for projects but must be activated in the project settings. Each project can have different workspace integrations active at the same time.

What can guests see and do in Punchlist?

Once a guest has joined your project, they’ll be able to:
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– Add feedback
– Leave comments on existing issues
– See a project’s existing issues in the list or kanban views
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Once a user interacts with your project by leaving feedback or adding a reply, they will be able to:
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– Assign comments
– @mention other users
– Update the project status

Guests will also receive emails from Punchlist when they’re assigned or mentioned in an issue.

Pricing

Can I upgrade between plans?

How do I upgrade my plan?

What credit cards do you accept?

How do I add or remove a payment method?

How do I access my account invoices?

How do I update my billing address or company details?

Do you offer discounts?

What is your refund policy?

What are your annual subscription terms?

Annual subscriptions are non-refundable and during the current subscription term, you cannot downgrade your account. However, you may upgrade your account at any time during the subscription term by paying the price difference between your current plan and the upgraded plan. You can reach out to support@punchlist.com to request cancellation to ensure that you are not charged for another annual term.

Will I get stuck in a contract?

Can I pause my account subscription?

How do I cancel my subscription?

What happens if my payment fails?

Does my Punchlist subscription automatically renew?