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Category: Client Management

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Handling an Unresponsive Client the Right Way (with Email Templates)

Nothing derails a project quite like hearing crickets from unresponsive clients. We’ve all been there before. You have the kickoff meeting, get all your ducks in a row, send over the first draft for feedback, and…nothing.  After what feels like a month-long game of “Where’s Waldo?”, your client finally gets back to you with approval, […]

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5 Ways to Get Better Design Feedback from Your Client

Your design team spends various sprints working on a large project for a prominent client, and the most important day arrives — the big unveiling. Presenting the creative work is exciting and fun (and yes, a bit anxiety-inducing). But what follows is actually the most crucial part: the client’s feedback. How do you get productive […]

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7 Ways to Give & Get Better Creative Feedback [Punchlist Video Features]

Sometimes it’s all in the ask. How you ask for feedback — whether it’s from a client, teammate, or stakeholder — can make all the difference on the quality of feedback you receive. Creating that ask is something that deserves your time and attention, as it impacts the relationship with the person delivering feedback, the […]

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Client Onboarding: 6 Ways to Create Lasting Client Relationships

Client onboarding is a double-edged sword for agencies, studios, and freelancers. While your clients supply the work and pay the bills, they also require back-and-forth email conversations and time-intensive education on your work process that ultimately distract from the best part of your job — being creative. Fortunately, it doesn’t have to be this way.  […]

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5 Tips for Better Client-Designer Communication

The client-designer relationship can be a breezy ride or a teeth-grinding journey. It all depends on how prepared you are to effectively communicate with your designer. Going in blind is a normal thing for clients to do when first looking for a designer. But starting the design process with a little preparation will go a […]

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Six Ways To Set Client Boundaries

Just like all relationships, partnerships with clients require boundaries. We all want to strive to go above and beyond for our clients, but it is necessary that the line does not blur into something problematic. We see too often businesses being taken advantage of out of fear of upsetting or losing a client. Setting clear […]

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5 Best Practices When Communicating With Clients

We’ve all been there – you feel like you are running in circles with a client, and you’re at a loss for how you can better explain your thought process. The constant back and forth can take up tons of time, and create plenty of unnecessary frustration. Some misunderstandings can even lead to losing the […]

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